How long will it take for the items I purchase to be dispatched?
Orders will be dispatched the next business day.

Can I change my order details after it’s been placed?
If your order hasn’t been dispatched yet, in most situations we are able to alter the contents of the order if stock is available and we can amend any personal details, such as your shipping address.

What methods of payment do you accept?
We accept VISA, Mastercard, American Express, PayPal, Afterpay and Zipmoney.

Where can I purchase your saddles, why can’t I buy one online?
Saddles are available from our Saddleworld stores nationwide. We don’t sell saddles online as we recommend you sit in the saddle and have a Professional Saddle Fitter from Saddleworld fit the saddle to ensure it is the right saddle for you and your horse.

Do you offer gift cards?
Yes, we offer gift cards, however the cards can only be used instore and NOT online. 

My item is faulty or I received the wrong item, what can I do?
We are so sorry to hear this - let's get this fixed as quickly as possible.
Please call 03 54484901 or email