FAQs

Ordering

How long will it take for the items I purchase to be dispatched?

Orders will be dispatched the next business day. During the Christmas an New Year period any orders placed between 21st December and 2nd January will be dispatched from the 3rd January.

Can I change my order details after it's been placed?

If your order hasn’t been dispatched yet, in most situations we are able to alter the contents of the order if stock is available and we can amend any personal details, such as your shipping address.

Where can I purchase your saddles, why can't I buy one online?

Saddles are available from our Saddleworld stores nationwide. We don’t sell saddles online as we recommend you sit in the saddle and have a Professional Saddle Fitter from Saddleworld fit the saddle to ensure it is the right saddle for you and your horse.

There are items shown online but I can only purchase them instore, why?

Some items are either too bulky or may fall under dangerous goods (eg flammable) and cannot be shipped or are too costly to send. These items are made available to you via our Saddleworld stores so that you still have access to what you need.

My item is fault or I received the wrong item, what can I do?

We are so sorry to hear this - let's get this fixed as quickly as possible.

Please call 03 54484901 or email admin@saddleworld.com.au

Do you offer gift cards?

Yes, we offer gift cards. Saddleworld Gift cards can ONLY be used INSTORE and NOT online.

Please note these are sent via Australia Post standard mail and will take approx. 10 days from dispatch. Saddleworld Gift Cards are also available to purchase instore.

What if I want to speak to someone?

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 2 business days.

Please call 03 54484901 or email admin@saddleworld.com.au

Payments

What methods of payment do you accept?

We accept VISA, Mastercard, American Express, PayPal, Afterpay and Zipmoney.

Shipping

What countries do you ship to?

We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.

How long will it take to receive my order?

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

Returns and Refunds

How do I return a product?

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.